• Once you have paid for your trial/single class (via cash, credit card, online banking or Paypal) you will be waitlisted into your class. We require at least two students to start a new/existing class.
• We regret we will not be able to entertain or refund any cancellation of classes. 
• Please arrive 20 minutes before your trial class to allow yourself enough time to park, register, and be ready to start at least 10 minutes before your class. It is the parent’s responsibility to prepare yourself and your child for the class.
• If you are coming for a trial/single class and you are late by 10 minutes late or more, you will not be able to join the class, as this can be disruptive for the coach and the other students. Unfortunately, we are unable to offer a replacement class. You will be required to pay for another trial class.
• If your child refuses to join the class or refuses to participate, it is up to the discretion of the coach whether you will be allowed to attend another trial class (without paying again). You will not be given a refund.

• We designed our programmes to be affordable and sustainable to all participants.
• We offer various attractive packages including a returning registration package to make all our programmes affordable for all.
• Second and third siblings enrolled will receive an additional 10% discount on their registration package.
• We reserve the right to change the class schedule at any time we feel is fair & necessary.
• We reserve the right to cancel a class or consolidate classes if there is only 1 student in the class.

• If your child has any symptoms or signs of illness (or a sibling or family member) please keep your child out of class until the symptoms have fully cleared and/or your doctor has given the ok.
• We encourage parents and/or carers to accompany their children for their first class.
• After a class is finished, the Teacher/Coach/Administrator will ask all children to go to their parent(s)/caregiver.
• On-going feedback. We value your feedback and welcome you to share it with us, kindly let us know via helpinghands@thexdschool.com or share it directly with our facilitating team.
• We have an adequate number of car parking spaces behind our double-storey terrace house. The parking here is free. Please park your cars with care and consideration for our neighbour’s back door.
• We will provide you with an orientation of our welcome area and classroom space during our first class. Please account for the extra time. Looking forward to seeing you at the field soon!

• Our Flexi-Package option is a 5 or 10-class package. The package expires in 5 months from the date of the first class.
• The expiry date of the package cannot be extended.
• This package is non-refundable and non-transferable.
• If you are not attending your class, we require notifications as early as possible. Please cancel the class by calling or WhatsApp 019 – 650 0838 (XD School Primary Contact) or 019 – 282 0088 (Principal Coach Prem) within 5 hours before class starts. Notification via SMS or e-mail will NOT be accepted. A class cancelled after this timeframe will be counted as having been at-tended.
• Credits or refunds will not be given unless the circumstances are extenuating.
• Any missed classes will not be carried forward to the next package.
• Limited guests. Every student is allowed one parent/guardian only. At XD School, we strive and want our students and clients to feel safe and have an enjoyable experience, as such we ask everyone who joins us for the Functional Academics programme to keep our space safe for all.

The Principles Behind Our Existence and Policies

• Working in partnership with parents is one of the most treasured aspects of the learning journey at XD School and what makes a huge difference to our differently-abled student’s development in all our programmes. We value every parent’s valuable feedback and constant support to make us even better and sustainable. This has proven to be instrumental in shaping XD’s future identity as a forward-thinking inclusive school for all!
• The XD Functional Academics and Vocational programme is designed to prepare students who require little to substantial support with a less complex and practical curriculum pathway to enable them to gain independence to work.
• Our extensive experience in supporting our differently-abled students to gain independence suggests the path forward will not be straightforward and requires courageous parents to be open to new approaches, and changes in parenting styles from protective to productive and pragmatic. XD acknowledges long-term change will take time and seeks parents’ commitment to co-facilitate the learning journey. As partners, we share a common goal of bringing out the best in your child and we need your unconditional support to achieve this important milestone together.